Right to repair scheme

If PHA Ltd do not meet the timescales set, tenants have the right to arrange to have the works carried out themselves. This is called the Right To Repair scheme. The scheme covers certain repairs up to the value of £350.00 and these repairs are called "qualifying repairs". There is a leaflet available in the office which explains the scheme further. Please contact the office for further information.

Scottish Secure Tenants (Right to Repair) Regulations 2002

The Association tenants are entitled to have a qualifying repair carried out in their property within certain timescales.

Examples of qualifying repairs are as follows.

Unsafe power or lighting sockets or electrical fittings (1 day)

Loss of electric power (1 day) or part loss of electric power (3 days)

Loss or part loss of gas supply (1 day)

A blocked flue to an open fire or boiler (1 day)

External windows, doors or locks which are not secure (1 day)

Loss or part loss of space or water heating if no alternative is available (1 day)

Toilets which do not flush (if there is no other toilet in the house) (1 day)

Blocked or leaking foul drains, soil stacks, or toilet pans (if there is no other toilet in the house) (1 day)

A blocked sink, bath or basin (1 day)

Loss of water supply (1 day) or partial loss of water supply (3 days)

Significant leaking or flooding from a water or heating pipe, tank or cistern (1 day)

Unsafe rotten timber flooring or stair treads (1 day)

Unsafe access to a path or step (1 day)

Loose or detached banisters or handrails (3 days)

A broken mechanical extractor fan in a kitchen or bathroom which has no external window or Door (7 days)

All repairs have a timescale as set down by law and not Pentland Housing Association.

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