www.pentlandhousing.co.uk | Customer Care Charter

At Pentland Housing Association our aim is to provide:

• Professional services that are easy for you to use
• Information and support you need, when you need it
• High quality and affordable services
• A partnership approach with other organizations
• Courtesy and respect when dealing with your enquiries
• A fair service that provides equal access and treats all members of our community appropriately
• A confidential service and interview rooms if requested
• Choices on how and when to contact us
• A consultation process that listens to and takes into account your views
• An easy to understand complaints service when things go wrong
• Well trained and motivated staff

This Customer Service Charter is the product of a working group of Residents, Staff and Board members.

Please click on the link to view our customer care charter.