Information about reporting a repair
In order to keep your home in good condition, we provide a repair service and an emergency out of hours service. We have a dedicated maintenance team who provide this service.
All repairs are carried out by approved contractors. We continuously monitor them to ensure they provide a prompt, high quality and value for money service.
Our categories and response times are:
|
Category |
Timescale |
Examples |
|
Emergency |
8 hours |
Fire/Flood/Gas leak/Break-in |
|
Urgent |
2 working days |
Roof leaks/Faulty locks/Electrical repairs/Plumbing repairs/Security measures |
|
Routine |
10 working days |
Internal joinery works/Plasterwork/Building work/Roof repairs |
|
Re-let |
5 working days |
Minor repairs |
By Phone
01847 807 110
Phone the number above during office hours to report a repair. Our operator will ask you a number of questions to assess the urgency and nature of the repair. We will then advise of the target time for completing the repair or give other relevant information.
Outwith office hours
07802 930 685
Only use this number to report emergency repairs which cannot wait until the next working day. Generally an emergency repair is one that is necessary to prevent serious damage to the building, immediate danger to health, risk to safety, or risk of serious loss or damage e.g. fire, flood, gas leak, break-in.
Online
Use our new system to report a repair online.
