Customer Care Charter

At Pentland Housing Association our aim is to provide:

  • Professional services that are easy for you to use
  • Information and support you need, when you need it
  • High quality and affordable services
  • A partnership approach with other organizations
  • Courtesy and respect when dealing with your enquiries
  • A fair service that provides equal access and treats all members of our community appropriately
  • A confidential service and interview rooms if requested
  • Choices on how and when to contact us
  • A consultation process that listens to and takes into account your views
  • An easy to understand complaints service when things go wrong
  • Well trained and motivated staff

This Customer Service Charter is the product of a working group of Residents, Staff and Board members.

Please click on the link to view our customer care charter.


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