E : pha@pentlandhousing.co.uk
T : 01847 892 507
F : 01847 893 221

About Us

Pentland Housing Association was developed as a receiving landlord from the United Kingdom Atomic Energy Authority (UKAEA). In 1994 we took ownership of 350 tenanted properties and 474 rented garages. As part of this package we also became responsible for several common landscaped areas and the retained burdens for privately owned properties.

From 1994, we built a further 120 houses in Thurso and Wick.

We became established as a key anchor organisation for Caithness and as a result were appointed as agents by The Highland Council to deliver the Care and Repair scheme in Caithness. This has continued for over 20 years and alongside it, we have invested in a Handyperson Service to provide a small repairs service for elderly and/or disabled residents in Caithness and Sutherland. This work has continued to grow and now includes an adaption store that assists with services for the new Health and Social Care partnership.

We were not originally established as a charity but in 2006 the Association gained charitable status and formed a non-charitable subsidiary company to manage the garage stock - Pentland Community Enterprises Ltd (SC309344).

Today, Pentland Community Enterprises’ business operations include the management of the garage properties covering over 30 sites (332 garages), 7 mid-market rental properties managed on behalf of PHA (falling in line with the required legislation), factoring services and energy advice. The subsidiary also holds a land bank of vacant garage sites.

Our Vision is to provide housing solutions and sustain communities in Caithness

The association’s strategic objectives are:

  • To be a well respected and well connected housing association
  • To delivery high quality homes and services
  • To work with partners to enhance our effectiveness
  • To develop a skilled, professional and committed team
  • To be an efficient and modern organisation
  • To enhance our value for money

Customer Care Charter

We have embedded an approach to customer care which reflects our organisational values and informs our strategic objectives

  • Professional services that are easy for you to use
  • Information and support you need, when you need it
  • High quality and affordable services
  • A partnership approach with other organisations
  • Courtesy and respect when dealing with your enquiries
  • A fair service that provides equal access and treats all members of our community appropriately
  • A confidential service and interview rooms if requested
  • Choices on how and when to contact us
  • A consultation process that listens to and takes into account your views
  • An easy to understand complaints service when things go wrong
  • Well trained and motivated staff
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Pentland Housing Association
37-39 Traill Street
KW14 8EG

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Office Opening Times

Monday to Friday
9.00 AM to 5.00 PM

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